:root{--bg: #f5f7fb;--panel: #ffffff;--border: #e2e8f0;--text: #0f172a;--muted: #64748b;--primary: #2563eb;--primary-hover: #1d4ed8;--danger: #dc2626;--ok: #16a34a;--warn: #d97706;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;color:var(--text)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0;padding:0;background:var(--bg)}button{cursor:pointer;font-family:inherit}input,textarea{font-family:inherit;font-size:inherit}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}.login-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:32px;width:100%;max-width:360px;display:flex;flex-direction:column;gap:16px;box-shadow:0 4px 20px #0f172a0d}.login-card h1{margin:0;font-size:22px}.login-sub{margin:0;color:var(--muted)}.login-card label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted)}.login-card input{padding:10px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;color:var(--text);background:#fff}.login-card input:focus{outline:none;border-color:var(--primary)}.login-card button[type=submit]{background:var(--primary);color:#fff;border:none;border-radius:8px;padding:10px;font-weight:600;font-size:14px}.login-card button[type=submit]:hover:not(:disabled){background:var(--primary-hover)}.login-card button[type=submit]:disabled{opacity:.6;cursor:not-allowed}.login-error{color:var(--danger);background:#fee2e2;border:1px solid #fecaca;border-radius:8px;padding:8px 12px;font-size:13px}.login-sso-note{margin:0 0 8px;color:var(--muted);font-size:13px;line-height:1.5}.login-sso-fallback{display:inline-block;margin-top:8px;padding:6px 10px;border:1px dashed 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var(--border);background:var(--panel);display:flex;flex-direction:column;min-height:0}.chat-main{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg)}.dialog-list{display:flex;flex-direction:column;height:100%;min-height:0}.dialog-list-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;font-weight:600;border-bottom:1px solid var(--border)}.dialog-empty{padding:24px 16px;color:var(--muted);text-align:center}.dialog-items{list-style:none;padding:0;margin:0;overflow-y:auto;flex:1}.dialog-item{padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer;display:flex;flex-direction:column;gap:4px}.dialog-item:hover{background:#f8fafc}.dialog-item.active{background:#eff6ff}.dialog-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.dialog-name{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.device-icon{display:inline-block;vertical-align:middle;font-size:14px;line-height:1;margin-right:6px;cursor:help}.dialog-time{color:var(--muted);font-size:12px}.channel-badge,.status-badge{font-size:11px;padding:2px 6px;border-radius:4px;font-weight:500;text-transform:lowercase}.ch-telegram{background:#dbeafe;color:#1e40af}.ch-widget{background:#ede9fe;color:#5b21b6}.ch-internal{background:#fce7f3;color:#9d174d}.st-new{background:#fef3c7;color:#92400e}.st-in_progress{background:#dcfce7;color:#166534}.st-closed{background:#e2e8f0;color:#475569}.closed-by-meta{font-size:11px;color:#64748b;margin-left:8px;font-style:italic}.send-error-banner{background:#fee2e2;color:#991b1b;padding:8px 12px;border-radius:4px;margin:0 12px 8px;font-size:13px;display:flex;justify-content:space-between;align-items:center}.send-error-banner button{font-size:16px;color:#991b1b;padding:0 4px}.unread-badge{background:var(--primary);color:#fff;font-size:11px;padding:1px 8px;border-radius:999px;margin-left:auto}.chat-window{display:flex;flex-direction:column;height:100%;min-height:0;position:relative}.chat-window.empty{align-items:center;justify-content:center;color:var(--muted)}.chat-window--drag-over{outline:2px dashed var(--accent, #4c6ef5);outline-offset:-8px}.chat-window__drop-overlay{position:absolute;top:0;right:0;bottom:0;left:0;z-index:10;display:flex;align-items:center;justify-content:center;background:#4c6ef51a;pointer-events:none}.chat-window__drop-hint{padding:20px 32px;border-radius:12px;background:var(--surface, #fff);box-shadow:0 8px 24px #00000026;font-size:16px;font-weight:500;color:var(--text, #222);border:2px dashed var(--accent, #4c6ef5)}.chat-window-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:var(--panel);border-bottom:1px solid var(--border);gap:12px}.chat-window-header>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.btn-secondary{background:#fff;color:var(--text);border:1px solid var(--border);border-radius:6px;padding:6px 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button{width:28px;height:28px;border:none;background:transparent;border-radius:4px;cursor:pointer;font-size:18px;line-height:1;padding:0}.emoji-picker button:hover{background:#f3f4f6}.msg-attachment-img-link{display:block;margin-top:4px}.msg-attachment-img{max-width:100%;max-height:240px;border-radius:6px;display:block;cursor:pointer}.msg-attachment-file{display:flex;align-items:center;gap:8px;padding:6px 8px;background:#0000000a;border-radius:6px;margin-top:4px;text-decoration:none;color:inherit}.msg-right .msg-attachment-file{background:#ffffff2e;color:inherit}.msg-attachment-icon{font-size:22px}.msg-attachment-meta{display:flex;flex-direction:column;font-size:11px;line-height:1.3}.msg-attachment-name{font-weight:500;word-break:break-all}.msg-attachment-size{opacity:.7}.chat-composer{position:relative;border-top:1px solid var(--border);background:var(--panel);padding:12px 16px;display:flex;gap:8px;align-items:flex-end}.chat-composer textarea{flex:1;resize:none;padding:8px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;font-family:inherit}.chat-composer textarea:focus{outline:none;border-color:var(--primary)}.canned-popup{position:absolute;bottom:calc(100% - 4px);left:16px;right:16px;max-height:220px;overflow-y:auto;background:#fff;border:1px solid var(--border);border-radius:8px;box-shadow:0 -4px 16px #0000001f;z-index:20;padding:4px}.canned-popup-item{display:flex;align-items:center;gap:8px;width:100%;text-align:left;background:none;border:none;border-radius:6px;padding:6px 8px;cursor:pointer;font:inherit}.canned-popup-item:hover{background:var(--bg, #f3f4f6)}.canned-code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;color:var(--primary);background:#0000000a;padding:1px 6px;border-radius:4px;flex-shrink:0}.canned-hint{font-size:10px;color:var(--muted, #9ca3af);border:1px solid var(--border);border-radius:4px;padding:0 4px;flex-shrink:0}.canned-popup-preview{font-size:13px;color:var(--text, #374151);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.canned-create{display:flex;flex-direction:column;gap:8px;padding:12px 16px;border-bottom:1px solid var(--border)}.canned-content{resize:vertical;padding:8px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;font-family:inherit}.canned-content:focus{outline:none;border-color:var(--primary)}.canned-shared-toggle{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted, #6b7280);cursor:pointer}.canned-list{list-style:none;margin:0;padding:0}.canned-item{padding:10px 16px;border-bottom:1px solid var(--border)}.canned-item-head{display:flex;align-items:center;gap:8px;margin-bottom:4px}.canned-del{margin-left:auto}.canned-item-body{font-size:13px;color:var(--text, #374151);white-space:pre-wrap;word-break:break-word}.canned-shared{background:#e0f2fe;color:#0369a1}.canned-personal{background:#f3e8ff;color:#7e22ce}.label-chip{display:inline-block;color:#fff;font-size:11px;font-weight:600;line-height:1.4;padding:1px 8px;border-radius:10px;text-shadow:0 1px 1px rgba(0,0,0,.18);white-space:nowrap}.label-chip-sm{font-size:10px;padding:0 6px}.chat-window-labels{display:flex;flex-wrap:wrap;gap:4px;padding:6px 16px 0}.dialog-labels{display:flex;flex-wrap:wrap;gap:4px;margin:4px 0 2px}.dialog-label-filter{display:flex;align-items:center;gap:6px;padding:6px 12px;border-bottom:1px solid var(--border)}.dialog-label-filter-label{font-size:13px}.dialog-label-select{flex:1;padding:4px 8px;border:1px solid var(--border);border-radius:6px;font-size:13px;font-family:inherit;background:#fff}.label-color-row{display:flex;gap:6px;flex-wrap:wrap}.label-swatch{width:22px;height:22px;border-radius:50%;border:2px solid transparent;cursor:pointer;padding:0}.label-swatch.selected{border-color:var(--text, #111827);box-shadow:0 0 0 2px #fff inset}.label-list{list-style:none;margin:0;padding:0}.label-row{display:flex;align-items:center;gap:8px;padding:6px 16px;border-bottom:1px solid var(--border)}.label-toggle{display:flex;align-items:center;gap:8px;flex:1;background:none;border:none;cursor:pointer;padding:2px;font:inherit}.label-toggle.on{font-weight:600}.label-check{margin-left:auto;color:var(--primary);font-weight:700}.composer-mode-bar{display:flex;gap:4px;padding:6px 16px 0;background:var(--panel)}.composer-mode-btn{background:none;border:none;border-bottom:2px solid transparent;padding:4px 10px;font-size:13px;color:var(--muted, #6b7280);cursor:pointer}.composer-mode-btn.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.composer-mode-btn.note.active{color:#b45309;border-bottom-color:#f59e0b}.chat-composer.note-mode{background:#fffbeb}.chat-composer.note-mode 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#6b7280);font-style:italic;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.csat-badge{font-size:11px;font-weight:600;color:#b45309;background:#fef3c7;border-radius:8px;padding:0 6px}.reports-card{max-width:640px}.reports-range{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--border);flex-wrap:wrap;font-size:13px}.reports-range input[type=date]{border:1px solid var(--border);border-radius:6px;padding:3px 6px;font:inherit}.reports-body{padding:12px 16px;overflow-y:auto}.reports-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.reports-metric{background:var(--bg, #f9fafb);border:1px solid var(--border);border-radius:8px;padding:10px;text-align:center}.reports-metric-value{font-size:20px;font-weight:700;color:var(--text, #111827)}.reports-metric-label{font-size:12px;color:var(--muted, #6b7280);margin-top:2px}.reports-metric-sub{font-size:11px;color:var(--muted, #9ca3af)}.reports-subtitle{margin:16px 0 6px;font-size:13px;color:var(--muted, #6b7280)}.reports-csat-row{display:flex;align-items:center;gap:8px;margin-bottom:4px}.reports-csat-star{width:28px;font-size:12px;color:#b45309;flex-shrink:0}.reports-csat-bar-wrap{flex:1;background:#f3f4f6;border-radius:4px;height:14px;overflow:hidden}.reports-csat-bar{display:block;height:100%;background:#f59e0b;border-radius:4px}.reports-csat-n{width:32px;text-align:right;font-size:12px;color:var(--text, #374151)}.reports-agents{width:100%;border-collapse:collapse;font-size:13px}.reports-agents th,.reports-agents td{text-align:left;padding:5px 8px;border-bottom:1px solid var(--border)}.reports-agents th:not(:first-child),.reports-agents td:not(:first-child){text-align:right;width:90px}.priority-select{border:1px solid var(--border);border-radius:8px;padding:4px 8px;font:inherit;font-size:13px;background:#fff;cursor:pointer}.priority-badge{font-size:10px;font-weight:600;border-radius:4px;padding:1px 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var(--border);background:var(--panel);display:flex;flex-direction:column;gap:6px}.internal-new-btn{width:100%;font-size:13px;padding:8px}.dialog-warn{font-size:12px;color:var(--warn);text-align:center}.msg-sender{font-size:11px;color:var(--muted);margin-bottom:2px;font-weight:600}.dialog-subline{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-group-count{font-size:12px;color:var(--muted);background:#f1f5f9;padding:2px 8px;border-radius:999px;cursor:help}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px}.modal-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;width:100%;max-width:420px;max-height:70vh;display:flex;flex-direction:column;gap:12px;padding:16px;box-shadow:0 10px 30px 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#0000002e;font-size:13px;cursor:pointer;z-index:1000;max-width:360px}.chat-window-with-panel{display:flex;flex-direction:row;flex:1;min-height:0;min-width:0;height:100%}.chat-window-with-panel>.chat-window{flex:1;min-width:0}.chat-window-title-area{display:flex;align-items:center;gap:8px;flex-wrap:wrap;flex:1;min-width:0}.title-edit-btn{background:none;border:none;font-size:14px;padding:2px 4px;cursor:pointer;opacity:.6;border-radius:4px}.title-edit-btn:hover{opacity:1;background:#f1f5f9}.title-edit-input{padding:6px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;font-weight:600;font-family:inherit;outline:none;flex:1 1 200px;min-width:120px}.title-edit-input:focus{border-color:var(--primary)}.title-edit-input:disabled{opacity:.6}.title-edit-save{font-size:13px;padding:6px 12px}.title-edit-error{background:#fee2e2;color:var(--danger);border-bottom:1px solid #fecaca;padding:6px 16px;font-size:12px}.chat-group-count-btn{border:none;cursor:pointer;font-family:inherit}.chat-group-count-btn:hover{background:#e2e8f0}.participants-panel{width:300px;flex-shrink:0;background:var(--panel);border-left:1px solid var(--border);display:flex;flex-direction:column;min-height:0;overflow:hidden}.participants-panel-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border);font-size:14px}.participants-panel-footer{border-top:1px solid var(--border);padding:12px 16px;background:var(--panel)}.participants-list{list-style:none;padding:8px;margin:0;overflow-y:auto;flex:1}.participant-row{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px}.participant-row:hover{background:#f8fafc}.participant-avatar{flex-shrink:0;width:32px;height:32px;border-radius:999px;background:#e0e7ff;color:#1e40af;font-size:12px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.participant-info{flex:1;min-width:0;overflow:hidden}.participant-name{font-size:14px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.participant-self{color:var(--muted);font-weight:400;font-size:12px}.participant-login{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.participant-remove-btn{background:#fff;color:var(--danger);border:1px solid #fecaca;border-radius:6px;padding:4px 10px;font-size:12px;cursor:pointer;flex-shrink:0}.participant-remove-btn:hover:not(:disabled){background:#fee2e2}.participant-remove-btn:disabled{opacity:.5;cursor:not-allowed}.confirm-overlay{z-index:1100}.confirm-card{max-width:360px;gap:10px}.confirm-body{font-size:14px;line-height:1.5;color:var(--text)}.dialog-item.handled-by-bot{background:#eff6ff}.dialog-item.handled-by-bot:hover{background:#dbeafe}.dialog-item.handled-by-bot.active{background:#dbeafe;border-left:3px solid var(--primary)}.bot-icon{margin:0 4px;font-size:13px}.dialog-escalated{color:var(--muted);font-style:italic;font-size:11px}.bot-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 16px;background:#fef3c7;border-top:1px solid #fcd34d;border-bottom:1px solid #fcd34d;font-size:13px;color:#78350f}.bot-banner-text{display:inline-flex;align-items:center;gap:6px}.take-over-btn{background:var(--primary);color:#fff;border:none;border-radius:6px;padding:6px 12px;font-weight:600;font-size:13px}.take-over-btn:hover:not(:disabled){background:var(--primary-hover)}.take-over-btn:disabled{opacity:.5;cursor:not-allowed}.bot-banner-error{padding:6px 16px;background:#fee2e2;color:var(--danger);font-size:12px;border-top:1px solid #fecaca;border-bottom:1px solid #fecaca}.msg.msg-bot{background:#f8fafc;border:1px solid var(--border);border-left:3px solid var(--primary)}.msg-bot-icon{margin-right:4px}.msg-bot-model{font-weight:400;color:var(--muted);font-size:10px}.msg-bot-low-confidence{color:var(--warn);font-weight:700;margin-left:2px}.handover-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:6px 16px;background:#f1f5f9;border-top:1px solid var(--border);border-bottom:1px solid var(--border);font-size:12px;color:var(--muted)}.handover-banner-text{display:inline-flex;align-items:center;gap:6px}.handover-btn{background:transparent;color:var(--primary);border:1px solid var(--primary);border-radius:6px;padding:4px 10px;font-weight:600;font-size:12px;cursor:pointer}.handover-btn:hover:not(:disabled){background:var(--primary);color:#fff}.handover-btn:disabled{opacity:.5;cursor:not-allowed}.dialog-filter-bar{display:flex;gap:4px;padding:6px 12px;border-bottom:1px solid var(--border);background:var(--panel);font-size:12px;overflow-x:auto;white-space:nowrap}.dialog-filter-btn{flex:0 0 auto;background:none;border:1px solid transparent;border-radius:4px;padding:4px 8px;font-size:12px;color:var(--muted);cursor:pointer}.dialog-filter-btn:hover:not(.active){background:#f8fafc;color:var(--text)}.dialog-filter-btn.active{background:#fff;border-color:var(--primary);color:var(--primary);font-weight:600}.dialog-filter-count{color:var(--muted);font-weight:400;margin-left:2px}.dialog-filter-btn.active .dialog-filter-count{color:var(--primary)}.dialog-verified-badge{display:inline-flex;align-items:center;margin-left:4px;padding:0 6px;font-size:11px;font-weight:600;color:#166534;background:#dcfce7;border:1px solid #86efac;border-radius:10px;line-height:18px;cursor:help}.dialog-user-email{font-size:11px;color:var(--muted);font-style:italic;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-window-user-email{padding:4px 16px 0;font-size:12px}.dialog-header-actions{display:flex;align-items:center;gap:4px}.dialog-header-actions .btn-link.active{color:var(--primary);font-weight:700}.bulk-bar{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:8px 12px;background:#eff6ff;border-bottom:1px solid var(--border);font-size:13px}.bulk-bar .bulk-count{font-weight:600;margin-right:4px}.bulk-bar .bulk-sep{width:1px;height:16px;background:var(--border)}.bulk-bar .btn-link.bulk-danger{color:var(--danger)}.bulk-bar .bulk-msg{color:var(--muted);margin-left:auto}.dialog-item.has-select{position:relative;padding-left:40px}.dialog-item.selected{background:#dbeafe}.dialog-select-checkbox{position:absolute;left:14px;top:50%;transform:translateY(-50%);width:16px;height:16px;cursor:pointer}.cmd-backdrop{align-items:flex-start}.cmd-palette{margin-top:12vh;width:min(560px,92vw);background:var(--panel);border-radius:10px;box-shadow:0 12px 40px #0f172a40;overflow:hidden;display:flex;flex-direction:column}.cmd-input{border:none;border-bottom:1px solid var(--border);padding:14px 16px;font-size:15px;outline:none}.cmd-list{list-style:none;margin:0;padding:4px 0;max-height:50vh;overflow-y:auto}.cmd-item{display:flex;align-items:baseline;justify-content:space-between;gap:12px;padding:9px 16px;cursor:pointer}.cmd-item.active{background:#eff6ff}.cmd-item-label{color:var(--text)}.cmd-item-hint{color:var(--muted);font-size:12px;white-space:nowrap}.cmd-empty{padding:16px;color:var(--muted);text-align:center}.cmd-footer{padding:8px 16px;border-top:1px solid var(--border);color:var(--muted);font-size:12px}.shortcuts-help .shortcuts-list{list-style:none;margin:0;padding:8px 4px}.shortcuts-help .shortcuts-list li{display:flex;align-items:center;gap:10px;padding:6px 12px}.shortcuts-help .shortcuts-list li span{color:var(--muted)}.shortcuts-help kbd{display:inline-block;min-width:18px;padding:2px 6px;border:1px solid var(--border);border-bottom-width:2px;border-radius:4px;background:var(--bg);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;text-align:center}